Shipping & Returns
Every piece I create is custom-made to order. This page covers production time, shipping, and returns for your personalized order. Ginma Designs is a Kansas City, Missouri small business.
Production & Shipping Time
Every item I create is custom-made to order. My standard production time is 5 business days. Larger or more detailed orders may need more time, and I'll give you a personal time estimate when I confirm your order. Once shipped, standard domestic orders usually arrive within 3-5 business days. You'll get a tracking number by email when your order ships.
Shipping Rates
Shipping is based on package weight and destination, and it's included in your quote so you know your total before you approve your order.
Address Changes & Delays
Please make sure your shipping address is correct. Address changes can't be made once production begins. I'm not responsible for delays caused by the shipping carrier, extreme weather, or customs.
Damaged or Lost Packages
If your order arrives damaged or there's an issue with it, contact me within 3 days of delivery with photos of the item and packaging, and I'll make it right. If tracking shows delivered but you didn't receive it, reach out and I'll help track it down.
Returns & Exchanges
Because every piece is personalized, all custom orders are final sale and can't be returned or exchanged unless they arrive damaged or defective.
Questions?
Call 816-298-0919 or email info@ginmadesigns.com.